Your questions answered

At Binky Finds, we understand you might have a few questions about our genuine watches, competitive prices, and how we operate. We're committed to transparency and helping you feel confident in your purchase. Here, we've gathered answers to the most common queries to ensure a smooth and enjoyable shopping experience.

Frequently asked questions

We believe in straightforward answers and complete transparency. Our goal is to make sure you have all the information you need to feel comfortable and excited about buying a watch from Binky Finds. From product authenticity to payment options, we've got you covered.

Are your watches genuine and brand new?
Yes, all watches sold at Binky Finds are 100% genuine and brand new.

Why are your prices lower than retail?
We source our watches through parallel importing, which allows us to avoid traditional retail markups and pass those savings directly to you.

How does parallel importing work?
Instead of buying from local distributors, we purchase directly from trusted overseas suppliers.

Do the watches come with a warranty?
Yes, all watches from Binky Finds include a 12-month limited warranty for your peace of mind.

What happens if there is an issue with my watch?
We will work with you directly to resolve any issues quickly and fairly, ensuring your satisfaction.

Can I reserve or hold a watch?
We operate on a first come, first served basis, so we cannot hold items.

How long does shipping take?
Orders are dispatched quickly and typically arrive within a few working days anywhere in New Zealand.

How much is shipping?
Shipping is charged at cost and depends on your specific location within New Zealand.

Do you offer payment options like Klarna?
Yes, Klarna/Afterpay is available, offering flexible pay later options for your convenience.

Are your watches in stock and ready to ship?
Yes, all watches listed on our website are currently in stock and ready for immediate dispatch.

How can I pay for my watch?
You can pay using secure online options, including card payments and Klarna/Afterpay to spread the cost. If you're in Hamilton, you can also arrange cash on pickup.

How will I receive my new watch?
Once your order is confirmed, your watch is carefully packed and dispatched quickly. You'll receive tracking information so you can follow its journey, with delivery usually taking a few working days.

Shop with confidence

At Binky Finds, we’re dedicated to building trust and ensuring you have a fantastic experience. Every watch is genuine, new, and backed by a 12-month warranty. Our transparent approach to parallel importing means you get unbeatable value, and we’re always here to help. Discover your next timepiece with peace of mind.